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City of Redmond COVID-19 Updates

Post Date:04/28/2020 11:20 AM


For information on COVID-19 community members can call 2-1-1 for general information and questions.  Online COVID-19 resources are the Oregon Health Authority: for statewide updates and the Central Oregon Emergency Information Network (COEIN): for local updates.


Update as of 4.14.2020

Starting Thursday, April 14, St. Charles Health System will begin offering a drive-through specimen collection service for COVID-19 testing outside of the St. Charles Family Care clinic at 2600 NE Neff Road in Bend.  Those taking advantage of this service must have a provider’s order and call 541-699-5107 to schedule an appointment. The ordering provider does not have to be employed by or affiliated with St. Charles. Individuals who do not have a provider’s order will be referred to their primary care provider, or to an Immediate Care or Urgent Care clinic for evaluation.  Initially, the drive-through will be open weekdays, 9 a.m. to 3 p.m. 

Reminder: St. Charles’ Emergency Departments are open to treat patients

Update as of 4.10.2020 

As hunting and fishing seasons begin the Forest Service wants the public to know that hunting and fishing is permitted in undeveloped areas on national forest lands in accordance with state laws; however all developed recreation sites on the Deschutes and Ochoco National Forests and the Crooked River National Grassland are closed in response to COVID-19. The forest closure order includes boat ramps. Individuals going fishing should ensure they can enter and exit the water safely. Please be aware that emergencies may strain local resources; search and rescue volunteers may be unavailable, and response times may be slower than usual to protect first responders.

Oregon Department of Fish and Wildlife is also limiting hunting and fishing. Non Oregon residents may no longer participate in these activities in Oregon. The restriction extends until COVID-19 restrictions are lifted and it is deemed safe to travel into Oregon.

While seasons remain open in Oregon (except for Columbia River salmon/steelhead fishing), resident hunters and anglers should not be travelling to participate. ODFW is hearing concerns from rural communities about people visiting to hunt and fish and placing additional burdens on these communities’ limited resources.

Learn more online at


Update as of 4.8.2020


Today, Gov. Kate Brown announced that students will not return to school campuses this school year. The extended closure is an effort to slow the spread of COVID-19 and keep the state safe and healthy. Local K-12 school districts are expected to continue to provide education for students using remote means. The Governor outlined a plan to allow seniors to graduate on time.


(photo) Public safety officers, law enforcement and fire personnel in Deschutes County will be following the recommendations from Centers for Disease Control and Prevention that individuals wear cloth face coverings in public settings where physical distancing is difficult to maintain. Local residents may see these masks when public emergency responders are on calls for service as well as when they are in public areas, such as grocery stores.  These masks do not indicate emergency responders are sick or are showing any signs or symptoms of any illness, but rather indicates that they are following recommendations to ensure the health and welfare of themselves, the public, and their families.


(photo) On Monday, the Deschutes County Board of Commissioners determined how the County will enforce its recent order prohibiting short term rental stays of less than 30 days in rural, unincorporated areas of the County.
The order, which is intended to reduce the spread of COVID-19 by limiting non-essential travel, does not apply to short term rentals in the cities of Bend, La Pine, Redmond and Sisters. It includes short term rentals in Black Butte Ranch, Eagle Crest, Pronghorn, Sunriver, Tetherow and other rentals in the rural, unincorporated areas of Deschutes County.

Effective Friday, April 10, renters and property owners who violate the short-term rental order may be subject to either criminal prosecution as a Class C misdemeanor under a public health order or a civil code enforcement penalty of up to $1,000 per day. The civil code enforcement penalty can be imposed against adults renting a property and/or adults with an ownership interest (other than a security interest) in the rental property.
Read more on the Deschutes County webpage.

Update as of 4.6.2020

The CDC now recommends wearing a cloth mask in “public settings where other social distancing measures are difficult to maintain,” such as grocery stores, workplaces, restaurants and interactions with others outside of your home, etc.

CDC advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.


Written instructions:

Update as of 4.2.2020

As of April 1, 2020 Deschutes County has 27 confirmed COVID-19 cases.  With a surge in cases expected to intensify later this month, officials across the region are urging people to take steps to reduce the spread of contamination to alleviate pressures on our hospitals.  Consistent with this approach, the City of Redmond owned Redmond Municipal Airport (RDM) will immediately begin encouraging all airport passengers to do a 14-day in home self-quarantine upon arrival in Central Oregon. 

 With the virus spreading more each day, this recommendation is being made regardless of the originating airport.  RDM is currently experience a 90% reduction in travelers passing through the terminal, down from a daily average of 1,500.

 Individuals who develop symptoms during their voluntarily self-quarantine should contact their medical provider immediately.  For general questions about the virus and/or symptoms call the free COVID-19 non-emergency hotline at 541-699-5109, open from 8 a.m. to 6:30 p.m., Monday to Friday. The hotline connects callers with caregivers and county health professionals.

 This recommendation is another important measure to protect the health and safety of our community.

Update as of  3.30.2020

As of March 23, Governor Kate Brown issued an Executive Order 2020-12, which calls for all Oregonians (and visitors) to Stay Home/Stay Alive. 

City of Redmond has closed all City-owned buildings, city parks and playgrounds, the Redmond Skate Park, Bicycle Pump Track, tennis/pickleball courts, and playground equipment at all City park locations are closed until further notice. Juniper Golf Course remains open.  These closures are consistent with the Governor’s Order requiring the “immediate closure of all pools, skate parks, outdoor sports courts, and playground equipment areas.”   All city-owned buildings will continue to be closed to public access until further notice.

 The Central Oregon Health Council Launches Resource Directory - 3.30.2020

The Central Oregon Health Council has a new Central Oregon Resource Directory available at to provide centralized information. With featured resources like food and supplies, transportation and delivery, this new website includes resources for Crook, Deschutes and Jefferson counties. Information includes general services, community specific services and links to organizations providing services. The site is brand new and more resources are being added daily. If you know of a resource that is not listed there, please visit and click “Submit a Resource.”

The site also features a news feed where visitors can sign up for daily updates.


For COVID-19 questions, mental wellness support or just to hear a reassuring voice, there are a number of call-in resources available to Central Oregonians. Help is just a hotline away.

Hours Expand for Local COVID-19 Hotline: 541-699-5109
Now with increased hours, Central Oregon's free COVID-19 nonemergency hotline is open from 7 a.m. to 7 p.m., Monday to Friday. Call to connect with a caregiver or county health professional. This partnership between St. Charles Health System and Deschutes County Health Services, which debuted on March 17, is currently averaging 275 calls per day and is open to all residents of Crook, Deschutes and Jefferson counties.

Crisis and Loneliness Lines Deliver Social Distancing Support
A range of services are standing by to assist individuals experiencing isolation or in need of a caring voice.

Crisis lines: Individuals can call these numbers if they, or a loved one, are experiencing a mental health crisis.  

  • Crook County: 541-323-5530 (press ‘2’ after 5 p.m. to reach the crisis team.)
  • Deschutes County Crisis Line: 541-322-7500, opt. 9 or 800-273-8255
  • Jefferson County: 541-475-6575

Senior Loneliness Line: For individuals throughout Central Oregon age 55 or older who might be feeling isolated or just want to have a friendly conversation, contact the Senior Loneliness Line at 503-200-1633

YouthLine: Individuals throughout Central Oregon age 21 or younger seeking support for any problem, call the YouthLine at 877-968-8491 or text "teen2teen" to 839863.


Individuals who have questions about Gov. Kate Brown’s executive order limiting business and increasing social distancing requirements can learn more online. Community members who witness a violation of the order can utilize the following resources (NOTE: Do not call 9-1-1 or law enforcement):

For Employees: Oregon OSHA is taking complaints from employees regarding apparent violations of the Governor’s COVID-19 executive order by their employer, in particular social distancing protocol in the workplace. Employees should contact Oregon OSHA if they feel their employer is violating the order: 503-378-3272 or 800-922-2689 (inside Oregon only); email; or use the Online report form

For General Public: Deschutes County Health Services Environmental Health is responding to complaints of apparent violations of the Governor’s order related to restaurants, pools and hotels.  To report an apparent violation at one of the facilities listed above, Contact Environmental Health at 541-317-3114 or use the Online report form.



All essential City services will continue, customers may experience periodic delays.

City services, particularly the delivery of public safety, public services (water, wastewater, etc.) will continue.  This closure does not apply to the Redmond Municipal Airport.  The Federal Aviation Administration has primary jurisdiction over airports and we will follow their lead as directed. 

The following actions are currently in effect:

Public Safety

  • The Redmond Police Department encourages residents to use their online reporting tool for non-emergency reports:, or call the non-emergency line at (5410 693-6911. All emergencies should call 911
  • The department’s lobby will be closed to the public, a Call Box is located by the front doors to contact staff.
  • Public fingerprinting service and ride-a-longs have been suspended until further notice.

City Facilities 

  • Redmond City Hall 411 SW 9th St., the Public Works complex at 243 E. Antler Ave., and the Police Department Lobby at 777 SW Deschutes will be closed to the public through March 31; however, City operations will continue to operate.  For questions please call (541) 923-7710 during regular business hours. 

City Meetings 

  • All City committee and commission meetings and other public meetings are cancelled through April 28.  Staff may conduct conference call meetings as needed for certain committee/commission business (if needed and requested). This timeframe is subject to change as the situation evolves.

City Services

  • Utility Billing
    •  Please pay utility bill online through the customer portal  at, phone 866-506-8162, or the drop box at City Hall.
    • Late fees will not be charged during this time on delinquent accounts and their will be no interruptions to service for a delinquent account.  
  • Finance Department
    • Vendor payments may be delayed
    • Vendors please submit invoices via email to
  • Engineering
    •  Engineering consultations will be by appointment only, please direct general engineering inquiries to or call 541-504-2002.
    • Engineering web page:
      o Standard Specifications
      o Application Forms
      o GIS
  • Community Development Department

Continue to check back for additional updates and changes to city operations. 


Today, St. Charles Health System’s outpatient clinics announced new options to help protect patients and caregivers, preserve medical supplies and conserve space. The new services include e-visits for St. Charles Family Care patients and doctor visits by phone and video. The health system is also setting up surge tents at clinics to care for symptomatic patients. Read more about these new options and changes on the St. Charles website.


Under the Governor’s “Stay Home, Save Lives” Executive Order, only six Oregon DMV offices will be open, by appointment only, for commercial driver knowledge tests and commercial driver license issuance beginning Wednesday, March 25. Many DMV services remain available through and through the mail. With the exception of commercial driver knowledge tests and commercial driver license issuance, no other services will be available at DMV offices.



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