In response to COVID-19, City buildings are restricting public access, which means our Utility Billing Department’s service counter will be closed. Staff will continue to assist clients by phone or email, and process payments.

Please call 541-923-7765 if you have any questions or would like to make a payment over the phone with Customer Service. Please note calls may not be returned the same business day.

During this time,we are not applying late fees on delinquent accounts or performing any interruptions to service for a delinquent account.

Thank you for your patience during the extraordinary time.

Utility Billing Department:

Located at City Hall 
411 SW 9th St  - First Floor Suite 119 
Redmond, OR 97756

Phone: 541-923-7765 to speak with a representative and/or for billing questions

Office Hours: 8:00 a.m. – 4:00 p.m.

Extended Office Hours: 8:00 a.m. – 5:00 p.m.

**Due to the infrequent use of the extended hour program.  Utility Billing will no longer offer the same extended hours in 2020.

Friday, May 15, 2020

Monday, June 15, 2020



Pay by Mail:

Utility Billing Department
411 SW 9th Street
Redmond, OR 97756

Automated Payment by Phone:

Please call 1-866-506-8162, you will need to have your nine-digit account number available.

Customer Payment Portal:, you will need to have your access code.  Access code in printed on your monthly statement.

Drive-up Payment Drop Box:

 Available in the parking lot behind City Hall.  Entrance on Deschutes Avenue.  

Billing Dispute Form - (PDF)


Redmond Water, Stormwater & Sewer - RATES


Billing Information & Procedures - PAGE

Billing information covers everything from billing procedures to irrigation regulations. Within the section, one may find answers regarding delinquent accounts, deposits, availability of service, payments, and service fees. Click Here for more information


Redmond City code mandates garbage service for those living within the City. Republic Services (formerly known as High Country Disposal) has a contract with the City to collect garbage throughout the City. For questions on garbage pickup or billing, please call Republic Services at (541) 548-4984.

 Online Bill Payment Portal

Pay your water & sewer utility bill online. Sign-up for an account today using the account number on your statement. Click ONLINE ePAY SERVICE